Privacy Policy

Privacy Notice

Who are we
The information we collect about you
How we use your personal data
Disclosing your personal information
How long we retain your personal data
Location that we may transfer your personal data to
Security
Your rights
How to contact us
Changes to this Policy

Who are we.

This Privacy Notice describes how LC International Limited the operator of Labrokes, Coral, Gala and other brands ('LC', 'Our', 'Us', as appropriate), collects, use, stores, shares or keeps your personal information when you use our services through our website. It also describes your data protection rights, including a right to object to some of the processing which We carry out.

We are committed to protecting your personal data and take the security of your information very seriously. We have strict security measures in place to protect your personal data which includes robust security procedures which are regularly tested and reviewed.

The data controller for your Personal information is:

LC International Limited is a member of Entain Group of companies - Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA.

This Privacy Notice should be read in conjunction with our Cookies Notice.

The Information we collect about you

We will collect personal data about you from the following sources:

When you express an interest in participating with the Players Panel initiative
Through surveys you complete
When you communicate with us (by email, mail, phone, in store or through chat or social media)
When we undertake analysis of your interaction with us
From our other group companies for internal reasons, primarily for business and operational purposes
From public sources of information such as public records or social media postings
From cookies and tracking devices on your devices where you have permitted their use

How we use your personal data

We will use your personal data for the following reasons

What we use your Personal Data for

Typical Personal Data

Further information

Legal basis

To assist your participation in our Player’s panel initiative.

Your name and email address and other contact information (e.g. Social Media handle)

Any other information provided voluntary by you when you engage with us

You can engage with us through email or social media or responses to surveys. You may also chose to provide case study editorials for our site

We rely on your consent to participate in this initiative.

In addition, it is in our legitimate business to engage with customers to gather knowledge and to better understand customers’ view on the future of digital entertainment and gaming.

To meet our Regulatory responsibilities

To discharge our legal and regulatory obligations and duties which include (but are not limited to) Gambling Act and Responsible Gambling obligations, Anti-money Laundering, Anti-fraud & Anti-terrorism laws, Health & Safety matters. This may include electronic methods of identifying you, such as through the use of biometric facial recognition procedures

· Meeting our Legal obligation

· Protect the vital interests of players and others

· In performance of a task carried out in the public interest

· In the legitimate interests of protecting our business, staff and customers

We have an obligation to identify those at harm from gambling as early as we can and help them stop gambling by placing certain limits on accounts; this could include deposit limits, product limits, limiting the ability of an account to gamble certain products / times / periods or, if applicable, stopping them entering our shops. If you provide us with information that we believe indicates you are at risk, we will take action in line with your obligations. For full details of how we might use your data in this regard, please read the Players Privacy Statement on one of our brand websites – for example, https://help.ladbrokes.com/en/general-information/legal-matters/privacy-policy

Disclosing your personal information

We may need to share personal information with other organisations to ensure that we meet our legal obligations or where we need support in meeting your needs or our contractual obligations. We may also share information with other organisations where we consider it to be in the public interest or in the legitimate interest of ourselves or these other parties. These other parties are typically:

members of the Entain Group and third party suppliers and service providers for any of the purposes identified in the table above; third party suppliers and service providers to the extent they assist the Entain Group with its legal / regulatory obligations e.g. providers of services in respect of anti-money laundering, fraud, verification etc.;
analytics and search engine providers that assist us in the improvement and optimization of our site and other selected third parties;
other 3^rd party organisations who ask, encourage or collate feedback and any online views of your experiences with us to help us improve and optimize our services;
banks, credit card companies and relevant agencies who may share with third parties for the purpose of investigating and safeguarding against underage, fraudulent, criminal or suspicious activity or safer gambling (or other activities we are bound by law, regulation or guidance to investigate and safeguard against) or if we have reason to believe that you have undertaken such activity; and
our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, applicable independent adjudication services and betting integrity organisations and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity, maintaining standards of behaviour in gaming or other regulatory or legal matters.

How long we retain your personal data

The period for which we may retain data about you will depend on the purposes for which the data was collected, whether you have requested the deletion of the data, and whether any legal obligations require the retention of the data. We will retain data about you for at least as long as is necessary to fulfil the purposes for which the data was collected. Where We process your personal information for marketing purposes or with your consent, We process the personal information until you ask Us to stop and for a short period after this (to allow us to implement Your requests).

Locations that we may transfer your personal data

From time to time, service providers, members of the Entain Group and organizations with whom we work, may be located outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal data. We will also ensure that our service providers enter into compliant processing agreements with us to ensure that your personal data is processed in accordance with applicable data protection legislation. For further information about the types of controls available to protect your data, please see: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_en

Security

We implement technical and organizational measures which take into account the harm that may be suffered, to protect your personal data. All information you provide to us is stored securely

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us through email; any transmission is at your own risk.

Your rights

	DESCRIPTION OF RIGHT
Right 1	A right to access personal data held by us about you.
Right 2	A right to require us to rectify any inaccurate personal data held by us about you.
Right 3	A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).
Right 4	In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
Right 5	In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
Right 6	A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
Right 7	A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
Right 8	A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).
Right 9	You have the right to complain to the relevant Data Protection Supervisory Authority. In the UK, this is the Information Commissioner’s Office .

Contact Us

If you have any questions about this notice or would like further information about your rights, please contact our Data Protection Officer by emailing or writing to our Data Protection Officer care of our Privacy Team at dataprotection@entaingroup.com

Changes to this Privacy Policy

Any changes to this privacy notice in the future will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this privacy notice.

This notice was last reviewed and updated: 1^st September 2021